I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. I told her the situation and she said she would call the warehouse and reship it. Calzedonia is an Italian fashion brand that was founded in 1986. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Reply from Calzedonia 17 Nov 2022 Hello Sharon! Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Over five weeks later and theres still no sign of my parcel. I believe that this company is a scam. Absolutely disgusting in every aspect. I placed an order 11th December and still have not received it. Please email us at hello@intimissimi.com so we can better assist you with this issue. I am happy with all. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Expires. this, it is no longer possible to cancel the order in our system and you will not see I sent multiple queries to check it with delivery services. OPEN POSITIONS . It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. It's thanks to Louise that I started loving the brand and became a regular costumer. THEY DID NOT GIVE ME ALL MY MONEY BACK. Thank you for contacting us.We're very sorry to hear about your experience. Our commitment to a more sustainable future. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. Resolver can help you send your complaints to Calzedonia. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. Date of experience: 22 November 2022. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Ordered the 10th Dec and still waiting. That was November 2022. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. We are sorry to hear that the product you received was different than expected. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. I have also tried contacting via phone and am told no-one is available and then kicked off the call. Please call or email us at [insert phone number & email address. Find out how we combat fake reviews. You can check the status of the order at any time by entering the "ORDERS" section, Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. After that, they decided to cancel the order without reason. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! Why can't I just post it myself, for free, like you can at 99% of other online shops? That was without luck. In the meantime discover our social networks View our cookie policy here. Nonsense! Then I got an email to say they are investigating it. Your order will be processed on schedule in our warehouse. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. My order number is xxxx. Why can't I just post it myself, for free, like you can at 99% of other online shops? I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. On behalf of the entire Calzedonia team we appologize for the inconvenience. EPIPHANY 06 JAN How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. When I got my refund, they only refunded me $8. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. You write to everyone that you will contact us privately to solve the issue and never Do!!! All rights reserved. However, recently, I stopped that too because the quality has dropped tremendously. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. How miserable! Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Yes, you can always change your mind on calzedonia.com and return them free of charge. about it in our Returns Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. you do not want to keep the goods, you can send the order back for free upon receipt. can choose which items to include in the gift box or if you would like to receive the !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. We also offer FREE standard shipping for customers who select pickup in store delivery This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. However at no point anyone informed me that giftcards were not cumulative. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Its quick, easy and totally free. I have no idea how they can still be operating when they are scamming people. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Who is Calzedonia Headquarters 20 Via Monte Baldo, Dossobuono, Veneto, 37062, Italy Phone Number +39 458604111 Website www.calzedonia.com Revenue $2.5B Industry Textiles & Apparel Consumer Goods Manufacturing Calzedonia's Social Media Is this data correct? Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. 2023 Trustpilot, Inc. All rights reserved. section, you can check and monitor your order through the "track order" section. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. 2023 Resolver Consumer Online Limited. NEW YEAR'S EVE 31 DEC. 300+ i'm waiting for, absolutely awful. Employee Benefits; base . My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Not recommend to buy with Calzedonia. Companies can ask for reviews via automatic invitations. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I have been so disappointed with the service I have received. Your experience can help others make better choices. Your experience can help others make better choices. State Name. All orders placed after 12:00PM EST will When I asked customer Sevices, they answered after a week. All the items I ordered are now gone - terrible customer service. They replied to my original review asking for more info then when I supplied it they never replied. Please send all items back in a single shipment. Thank you for bringing this to our attention. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. This behaviour is not acceptable and shows how much you don't care. You have the choice between two Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing I dont understand how this company is in business still! Poor customer service. your account. It hasn't been - Hermes states they're still waiting for the parcel. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. N/A. Now that they don't have what I was looking for with the same offer type. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! since August!!! Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. Buy 1 leggings and get 50% off on the second 1. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! Resolver is free. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. Worth service.Never again, Hello Natali! Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Your request could not be received. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. EASTER MONDAY I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. visit the Returns and Please enter your email address and click SEND. Horrible experience ordering online and talking to customer service Dorotea! CHRISTMAS EVE 24 DEC order. Never had this kind of experience with US stores. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! The perfect gift that will never go out of style. I have just made my order and wish to cancel/modify it, what can I do? Local Customer Care Number. For information on the use of your data on this site, please see our I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! I want the rest of my refund or I will contact the Better Business Bureau. In the final stage of your purchase, you Thanks for contacting us. I added an order, they charged my credit card. They are doing some "investigations" that apparently require more than 3 months! 19/11/22 I email customer services wondering where my products were. and that they won't refund you. Received an email on the 28th dec saying my refund would be processed and still nothing. 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